|
When I started a design build practice, over 20
Years ago, one of the challenges
was how to help clients understand the value of design and get pay for it. I developed a 4 step system that has
become very successful.
Step 1: Learn the Skills of Design First
Like many
people in the field of landscape design, I initially stumbled into design
through a personal passion. It
took almost 5 years to understand that design is not simply having a good eye,
but a skill that must be learned. After completing my design education,
the ease of selling design services became far easier, but I still found that
something was missing.
Step 2: Connect with the Client
Once I completed
a design education and started to practice again, I still
Had difficulty
selling design service. I made
some mistakes until I learned that clients must connect with you personally before
choosing your service.
I then developed
a Presentation Process that put the emphasis on the clients project first and
my portfolio second. This
allows the client to feel in control and develop a sense of rapport. Once rapport and, trust is established
clients becomes more receptive to being influenced by your previous work and
new ideas.
Step 3: A Clear Contract is Key
Developing a
contract to specify the design work provided is critical.
Landscape
Design can include many levels of service, everything from a detail plan of an
outdoor living area, up to a full site
master plan. The time and
cost of these services are not
always understood by a client and must be made clear. Developing a contract that specifies The “Schedule of
Services” along with a “Schedule of Payments is key to being Successful.
Step 4: Do What You Say You Will
Once you
have design skill, a sense of rapport, and a signed agreement, the final step is to do
what you have promised. This may
seem obvious, but I have experienced that even great design is not appreciated if
it is delivered late or not in the format agreed to.
These are
just a few skills of selling design service successfully. My Experience of using these
steps have resulted in a sales close rate of 75%.
These skills
are expanded on in our training system, The Secrets to Exceptional Outdoor Spaces. To learn
more or signup for the training program, click here.
|